1. Rules for everyone
- Use a real identity and accurate contact information.
- Treat customers, partners, staff and property respectfully.
- Keep material agreements, quotes and changes in Ephrathar Carmel records or messaging.
- Do not request or make payment through an unauthorised personal paybill, till or number.
- Do not discriminate unlawfully, threaten, harass or exploit another user.
- Report safety issues, fraud and material listing inaccuracies promptly.
2. Home Store vendors
- List only products you are authorised and able to supply.
- Use current, representative images and disclose material differences, dimensions, colours, lead times and stock limitations.
- Set accurate delivery coverage and charges before checkout.
- Review orders promptly, fulfil paid orders within the stated period and update progress honestly.
- Package goods appropriately and provide any agreed installation or assembly information.
- Use the platform’s delivery confirmation, return, dispute and payout process.
3. Hosts and hospitality partners
- Publish truthful property information, current images, availability, rates and occupancy limits.
- Disclose house rules, material safety limitations and check-in requirements before payment.
- Do not cancel confirmed stays without a legitimate reason.
- Protect guest information and use it only for booking, safety and lawful accommodation purposes.
- Maintain the accommodation in the condition presented and respond appropriately to urgent guest issues.
4. Movers, cleaners and designers
- Quote for the requested scope and explain exclusions, timing, staffing and extra charges.
- Use qualified personnel and lawful, safe working practices.
- Do not move, photograph or use customer property beyond the agreed task.
- For design work, clarify deliverables, revision limits and whether procurement or contractor supervision is included.
- Record material scope changes before performing chargeable additional work.
5. Customers and guests
- Provide accurate delivery, booking and project information.
- Ensure safe and reasonable access for delivery teams and service providers.
- Inspect products or completed work within the applicable confirmation period and raise genuine concerns with evidence.
- Follow property occupancy and house rules, and do not book a property for an undisclosed event or prohibited activity.
- Do not misuse disputes, chargebacks, refund requests or partner application systems.
6. Images, reviews and communication
Images must belong to the uploader or be used with permission. They must not be misleading, unlawful, abusive or unnecessarily reveal another person’s private information. Marketplace communication should remain relevant to the transaction. Attempts to move a transaction off-platform to avoid records or fees may lead to restriction.
7. Moderation and enforcement
Ephrathar Carmel may request corrections, reject media, unpublish a listing, pause a transaction, hold a payout, limit a role or suspend an account. The response depends on severity, evidence, previous conduct and risk. Serious fraud, threats, unsafe conduct or unlawful activity may be reported to the relevant authority.